At Seenglow, we are committed to delivering your favorite beauty products quickly, safely, and with complete peace of mind. Please read our shipping and return guidelines below.

Shipping Policy Details

Order Processing

• All orders are processed within 1–2 business days (Monday to Friday).
• Orders placed on weekends or public holidays are processed on the next working day.

Delivery Time

• Islamabad / Rawalpindi: 1–3 business days
• Major Cities: 2–4 business days
• Other Areas: 3–6 business days

Please note: Delivery times may vary due to courier delays or unforeseen circumstances.

Shipping Charges

• Shipping charges are calculated at checkout based on your location
• We may offer free shipping promotions from time to time

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS so you can monitor your delivery.

Important Notes

• Please ensure your address and contact details are accurate
• Seenglow is not responsible for delays caused by incorrect information
• Orders may be delayed during peak seasons or sales

Return & Refund Policy Details

We want you to shop with confidence. If something isn’t right, we’re here to help.

Return Eligibility

You may request a return if:

• The product is damaged, defective, or incorrect
• The item is unused, unopened, and in original packaging
• The return request is made within 3 days of delivery

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used cosmetics
• Skincare products with broken seals
• Items purchased on sale or promotion (unless damaged/incorrect)

Return Process

To initiate a return:

1. Contact us at support@seenglow.com or +92 340 7806408
2. Share your order number and issue (with images if applicable)
3. Our team will guide you through the return process

Refund Policy

• Approved refunds are processed within 5–7 business days
• Refunds are issued via the original payment method or bank transfer
• In case of Cash on Delivery (COD), refunds will be processed via bank transfer

Exchange Policy

We offer exchanges only for:

• Damaged or defective products
• Incorrect items received

Order Cancellation

• Orders can be canceled before shipment only
• Once shipped, the order cannot be canceled

Contact Us

If you have any questions, feel free to reach out:

Website: www.seenglow.com
Email: support@seenglow.com
Phone: +92 340 7806408
Address: House 388, Street 104, Model Town Humak, Islamabad
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM